For Insured Members.

Our Insurance Benefit Administrators team is here to assist you -
from processing your claims to answering your questions -
​we want you get the most from your insurance plan. 

Contact Us

Have questions about your insurance claim or benefits? You've come to the right place.  We are available between 7 a.m. and 4:30 p.m. (CST) Monday through Friday at 844-630-7500. You may also email us at ClientServices@insurancebenefitadministrators.com.

For more information on how to best reach us, please refer to our contact page. From this page, you also can access your information 24/7 on your Member Portal.

For information about state, federal and carrier compliance and appeal procedures, visit our Compliance Notices web page.

Member Portal

Click here to access your Pivot Health Member Portal. Your Pivot Health Member Portal provides you with easy access to information about your insurance plan, such as your benefits, policy status, ID cards and plan summary. If your policy uses a PPO, a link to the PPO to find providers will be included.

Click here to access your claims. If this is your first time, you’ll need to register. To do so, please contact our Customer Service department at 844-630-7500. If you cover any adult family members, they must give you permission to see their claims information after they have established their own accounts.

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Download your choice of Pivot Health app below:

Questions About Your
​Pivot Health Short Term Plan?

Check out this fun, short video about frequently asked questions about Pivot Health Short Term Medical Non-PPO plans. You'll learn about reference-based pricing (how your provider is paid) and about what to do if you receive a balance bill.