INSURANCE BENEFIT ADMINISTRATORS
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Contact Us.

We're here to serve you. Please direct inquiries about your Pivot Health​ plan to the appropriate department listed on your ID card for help with the following topics:
  • All Medical Claims
  • Benefits, Claim Services
  • Pre-Notification
  • Billing & Cancellation

Need assistance? Click on the links to get started

The quickest, easiest way to get answers to your questions is to check the back of your ID card for the contact information for your plan and to start talking to the right person immediately.
For more information, visit your personalized page on your Pivot Health Member Portal.
Pivot Health Member Portal

On the go? Download and install the Pivot Health Mobile App to access your information from your mobile device.
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Not finding what you need? Try these contacts:
For Members' General Inquiries:
​Insurance Benefit Administrators
PO Box 2943
Shawnee Mission, KS 66201-1343
 Phone: 844-630-7500
​FAX: 913-901-0534
ClientServices@insurancebenefitadministrators.com
Assistance for Providers:
 Phone: 866-323-2985
​FAX: 913-901-0534
ClientServices@insurancebenefitadministrators.com
Providers - Send Claims to:
Insurance Benefit Administrators
c/o Zelis, Box 247,
Alpharetta, GA, 30009-0247

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  • Insured
    • Forms
    • Compliance Notices
  • Providers
  • Self-Service Site
  • Contact