Contact Us.We're here to serve you. Please direct inquiries about your Pivot Health plan to the appropriate department listed on your ID card for help with the following topics:
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Need Assistance?
The quickest, easiest way to get answers to your questions is to check the back of your ID card for the contact information for your plan and to start talking to the right person immediately.
For more information, you also can visit your personalized page on your member portal. On the go? Download and install Pivot Health app to access your information right from your mobile phone.
For more information, you also can visit your personalized page on your member portal. On the go? Download and install Pivot Health app to access your information right from your mobile phone.
CORE (Companion Life/First Health Network), your card looks like this:
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Economy, Choice, Standard, Deluxe (Companion Life), your card looks like this:
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PivotCare Economy (Companion Life), your card looks like this:
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PivotCare Elite (Standard Life), your card looks like this:
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Cigna PPO (Companion Life), your card looks like this:
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Cigna PPO (The North River Insurance Company), your card looks like this:
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C & F (The North River Insurance Company), your card looks like this:
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Not finding what you need? Try these contacts:
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For Members' General Inquiries:
Insurance Benefit Administrators PO Box 2943 Shawnee Mission, KS 66201-1343 Phone: 844-630-7500 FAX: 913-901-0534 ClientServices@insurancebenefitadministrators.com |
Assistance for Providers:
Phone: 866-323-2985 FAX: 913-901-0534 ClientServices@insurancebenefitadministrators.com |
Send Claims to:
Insurance Benefit Administrators
PO Box 2917
Shawnee Mission, KS 66201-1317
How to Appeal an Adverse Benefit Determination