Contact Us.

We're here to serve you in  the most efficient, helpful way possible.
​Please direct inquiries about your Pivot Health​ plan to the appropriate department listed below.  We can assist you with questions about:

• Pivot Health Short Term Medical
• Pivot Health Core Short Term Medical 
• PivotCare Elite Fixed Indemnity Benefit Insurance
• ​PivotCare Economy
• Quantum Pivot
• The Bridge to Medicare

Questions? Check your ID card for contact information for these topics:

• All Medical Claims
• Benefits, Claim Services
• Pre-Notification​​​

• Find a Network Provider
• Billing & Cancellation
• Patient Advocacy Services

CORE (Companion Life/First Health Network), your card looks like this:

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Economy, Choice, Standard, Deluxe (Companion Life), your card looks like this:

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PivotCare Economy (Companion Life), your card looks like this:

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PivotCare Elite (Standard Life), your card looks like this:

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Cigna PPO (Companion Life), your card looks like this:

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Cigna PPO (The North River Insurance Company), your card looks like this:

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C & F (The North River Insurance Company), your card looks like this:

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Not finding what you need? Try these contacts:

SEND CLAIMS TO:
Insurance Benefit Administrators c/o Zellis
PO Box 247
Alpharetta, GA 30009-0247
EDI Payor ID #07689

For general inquiries, such as benefit questions:
​Insurance Benefit Administrators
PO Box 2943
Shawnee Mission, KS 66201-1343
 Phone: 800-650-1745
​FAX: 913-901-0534
ClientServices@insurancebenefitadministrators.com

For claims inquiries, such as questions about
claims status or payments:
​Insurance Benefit Administrators
PO Box 2917
Shawnee Mission, KS 66201-1317
 Phone: 800-650-1745
​FAX: 913-901-0534
How to Appeal an Adverse Benefit Determination